Customer Banking Specialists - Melbourne East Area - Part Time
Core
Deliver seamless banking experiences and holistic financial solutions to personal and small business customers across the Melbourne East branch network.
Role type
Customer Banking Specialist (Retail Banking)
Builds
In-branch banking services, credit product applications, and digital banking adoption for 10M+ customers.
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, financial concept articulation, problem solving, in-branch technology demonstration, risk culture adherence
Preferred skills
Mandarin/Cantonese language skills, experience in Financial Services/Retail/Hospitality
Responsibilities
Conduct in-depth customer conversations regarding Home Loans, Business Banking, and Financial Advice; support account maintenance and credit applications; educate customers on digital banking solutions; resolve customer issues while adhering to risk procedures.
