Director, Engagement - Enterprise, West
Core
Lead the post-sale customer experience and adoption strategy for a vertical of enterprise law firms and corporations, designing change-management playbooks and multi-year transformation programs.
Role type
Senior strategic Engagement Director (Customer Success/Transformation)
Builds
Adoption playbooks, change-management frameworks, and operating rhythms for enterprise clients
Domain
Legal Tech / Enterprise B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change management program design, scaling client-facing teams, vertical adoption strategy, stakeholder mapping, ROI definition, cross-functional orchestration, executive presence, data fluency, operational discipline
Preferred skills
Legal or compliance industry experience, high-growth B2B SaaS background, managing managers
Technologies
None stated
Responsibilities
Define engagement models and adoption playbooks for a vertical, build operating rhythms for portfolio reviews and health inspections, coach team leaders to act as strategic advisors, partner with cross-functional teams to accelerate client success, drive expansion opportunities, translate vertical feedback into product and roadmap actions
Seniority
Senior, hands-on IC with team leadership
