Customer Success Manager, APAC
Core
Trusted partner to education customers in Australia and New Zealand, driving adoption, value realization, and long-term success within the Instructure ecosystem.
Role type
Senior Customer Success Manager (Education SaaS)
Builds
Customer success plans, measurable outcomes, and strong executive relationships for education institutions.
Domain
Education Technology (EdTech) in the Asia-Pacific region
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic thinking, portfolio management, stakeholder management, risk identification, renewal readiness, growth opportunity identification, cross-functional coordination, CRM proficiency, commercial awareness
Preferred skills
Experience in Education or Educational Technology, technical aptitude, ability to learn new products quickly
Technologies
CRM, Customer Success tools, Project management tools
Responsibilities
Partner with customers to understand strategic priorities and translate them into success plans; Build multi-threaded relationships with champions, decision-makers, and executives; Drive product adoption and value realization; Own renewal readiness and proactively identify risks; Identify and qualify growth opportunities; Lead strategic planning and value review engagements; Advocate for customers by providing feedback to Product and Engineering; Maintain visibility of customer strategy and actions through systems.
Seniority
Mid-Senior, hands-on IC
