Senior Relationship Manager
Core
Senior Relationship Manager responsible for client communication, revenue growth, and project oversight for a research management system serving higher education and private research institutions.
Role type
Senior Account Management / Customer Success
Builds
Client relationships, revenue growth, project delivery for research management software
Domain
Higher Education / Private Research Institutions / SaaS
Deliverable
client delivery
Required skills
Account management, client service, presentation skills, project management, tender response, client support management, sales material design
Preferred skills
Windows UI design, Microsoft OS, relational databases (Oracle, SQL Server), research and development sector knowledge
Responsibilities
Conduct client meetings to drive proposals and implementations, train new staff, lead tender responses, oversee client projects, manage client support enquiries, design sales materials
Seniority
Senior, hands-on IC
