People Support Centre Lead
Core
Lead the People Support Centre (PSC) team to deliver high-quality, accurate, and consistent HR shared services across the business, managing the employee lifecycle and driving process excellence.
Role type
Senior HR Shared Services Lead (People Support Centre)
Builds
HR operational processes, employee lifecycle services, and service-level performance metrics
Domain
Logistics / Human Resources Shared Services
Deliverable
dashboards & analysis
Required skills
HR shared services leadership, process improvement, employee lifecycle administration, stakeholder management, team mentoring, HRIS proficiency, data integrity, reporting analysis, operational efficiency optimization
Preferred skills
Tertiary qualifications in HR or Business Administration, experience in medium to large organizations
Technologies
HRIS, ticketing systems, reporting tools
Responsibilities
Lead the PSC team to deliver high-quality, timely and professional HR support; Establish clear performance standards, monitor workloads, and ensure service levels are met; Oversee all PSC operations including onboarding, offboarding, employment contracts, lifecycle changes, and HR data management; Provide reporting insights and analysis to inform HR planning, workforce initiatives and continuous improvement; Lead initiatives to optimise HR processes, tools, and workflows to enhance service efficiency and employee experience; Build and maintain strong relationships with key stakeholders to resolve issues, identify trends, and maintain service excellence.
Seniority
Senior, hands-on IC with leadership responsibilities
