Rent Assessment Officer
Core
Evaluate and respond to renter requests to investigate proposed rent increases from rental providers in accordance with Victorian legislation.
Role type
frontline regulatory compliance officer (rental disputes)
Builds
compliance decisions and escalation reports for the Victorian government
Domain
public sector / residential tenancy law
Deliverable
client delivery
Required skills
legislative knowledge, dispute resolution, case management, phone communication, regulatory compliance
Preferred skills
experience in regulatory/enforcement environments, knowledge of compliance frameworks
Responsibilities
Evaluate rent increase requests against prescribed methods; contact parties by phone to advise on calculations; escalate excessive increases or formal investigation requests; provide information on rights and obligations under the Residential Tenancies Act 1997; identify and escalate breaches for compliance action.
Seniority
Individual Contributor, frontline operational
