Account Resolution Specialist
Core
Manage delinquency rates and eviction processes for single-family rental homes to ensure timely payment resolution and legal compliance.
Role type
Account Resolution Specialist (Property Management)
Builds
Financial stability and risk mitigation for managed properties
Domain
Real Estate / Single-Family Rental (SFR)
Deliverable
client delivery
Required skills
Delinquency management, Eviction process execution, Tenant relations, Legal compliance, Financial reporting, Data analysis, Property management operations, Local real estate law knowledge, Conflict de-escalation, Budget management
Preferred skills
Property management software proficiency (Yardi, MRI, AppFolio), Real estate license, Bachelor's degree
Technologies
Google applications, Workflow engines, Project management tools, Mobile payment apps, Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, Propertyware
Responsibilities
Monitor delinquency rates and implement strategies to minimize late payments. Initiate eviction processes in accordance with local laws and lease agreements. Communicate with residents regarding delinquency, payment plans, and eviction notices. Collaborate with legal teams to ensure compliance. Maintain accurate records of delinquency cases and proceedings. Analyze delinquency trends and provide recommendations. Coordinate with property management teams to address issues. Prepare reports on delinquency and eviction metrics. Provide training to property management teams on prevention strategies. Attend court appearances in person or via Zoom.
Seniority
Mid-level, hands-on IC