Delivery Operations Manager
Core
Manage service delivery operations for networking and wireless technology clients, acting as a trusted advisor to coordinate resources and resolve incidents.
Role type
Senior Delivery Operations Manager
Builds
High-performing service delivery teams and operational solutions for enterprise clients
Domain
IT Services / Networking / Wireless Technology
Required skills
Incident and problem management, stakeholder management, resource coordination, presentation skills, networking concepts, Cisco product experience
Preferred skills
ITIL certification, Project management certification
Technologies
Cisco
Responsibilities
Build strong relationships with customer operational teams, coordinate resources to resolve incidents, act as primary escalation point, manage and align resources (Asset Managers, Learning Advisors, Network Engineers), lead Quarterly Business Reviews, drive solution adoption aligned with customer business objectives
Seniority
Senior, hands-on IC