Patient Services and Office Coordinator
Core
First point of contact for patients, donors, and stakeholders, coordinating enquiries, managing an online shop, and supporting office operations.
Role type
Patient Services and Office Coordinator
Builds
Patient support services, online shop orders, and office administrative functions
Domain
Healthcare / Non-profit
Deliverable
dashboards & analysis
Required skills
Customer service, triaging enquiries, database management, order processing, inventory management, office administration, event coordination, Microsoft Office, CRM systems
Preferred skills
Healthcare experience, online ordering platforms, Salesforce, Shopify
Responsibilities
Answering phone, email, and web enquiries; triaging enquiries to appropriate teams; managing communications; processing donations and updating databases; coordinating patient resources; dispatching online shop orders; monitoring inventory; assisting with finance support and event coordination
Seniority
Individual Contributor