Enterprise Customer Onboarding Manager
Core
Own complex enterprise implementations from initial scoping through go-live and long-term adoption for high-value B2B SaaS accounts.
Role type
Senior individual contributor enterprise customer onboarding manager
Builds
End-to-end onboarding journeys and platform adoption for enterprise clients
Domain
B2B SaaS, Enterprise Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Project management, Enterprise customer management, Technical aptitude, Stakeholder management, User training, Process improvement, Risk identification, KPI tracking, Documentation, Scalable process design
Preferred skills
ERP/Payment platform familiarity (IFS, Acumatica, NetSuite, SAP Business One, SYSPRO), Accounts payable/accounting/fintech domain experience
Technologies
IFS, Acumatica, NetSuite, SAP Business One, SYSPRO
Responsibilities
Lead enterprise implementations from scoping to go-live, Maintain momentum across complex timelines, Ensure customer value realization and adoption, Deliver user training and technical support, Partner with Engineering/Product to resolve issues, Build trusted relationships with enterprise stakeholders, Track personal KPIs including go-live targets and adoption outcomes, Navigate ambiguous environments independently, Capture feedback and improve onboarding processes, Help scale onboarding practices globally
Seniority
Senior, hands-on IC