Senior Customer Success Manager (Travel)
Core
Drive post-sales success, retention, and expansion for enterprise clients by ensuring adoption of an AI-powered expense intelligence platform and optimizing travel program spend.
Role type
Senior Customer Success Manager (Travel)
Builds
Enterprise client accounts and travel optimization strategies
Domain
SaaS / Expense Management / Travel Industry
Deliverable
client delivery
Required skills
Account health management, C-suite stakeholder engagement, complex issue escalation, TMC provider education, internal advocacy, Salesforce data management, program performance monitoring, industry trend analysis, junior mentorship, cross-functional collaboration
Preferred skills
Power BI reporting, Confluence usage
Technologies
Salesforce, Microsoft Office, Google Workspace, Zoom, GoToMeeting, Power BI, Confluence
Responsibilities
Own account health and retention; conduct Executive Business Reviews to uncover savings; troubleshoot critical issues; educate clients and TMC providers; advocate for client needs; monitor program metrics; present on industry trends; partner on strategy; mentor junior CSMs.
Seniority
Senior, hands-on IC
