Process Trainer - Lending - Manager - Mumbai
Core
Design and deliver learning experiences and capability programs for the Merchant Lending business to drive financial inclusion and credit accessibility.
Role type
Manager, Process Trainer (Lending)
Builds
Scalable training interventions, learning content, and capability-building programs for the Lending Merchant ecosystem.
Domain
Financial Services (BFSI) - Merchant Lending
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Learning & Development strategy, training design, facilitation, content development, LMS management, stakeholder management, data analysis, adult learning methodologies
Preferred skills
BFSI domain knowledge, digital learning ecosystem understanding, MS Office/Google Sheets proficiency
Technologies
LMS, digital learning platforms, MS Office, Google Sheets
Responsibilities
Identify business capability gaps and design behavioral/functional training interventions; Develop engaging learning content for classroom, virtual, and e-learning formats; Facilitate training sessions and workshops; Manage learning calendars, execution, and impact measurement dashboards; Partner with SMEs to convert technical concepts into training modules.
Seniority
Manager, hands-on IC