Head of Learning & Quality, Stripe Delivery Center
Core
Building strategy and operations for global training, learning, and quality assurance within a financial infrastructure support center.
Role type
Senior leadership (Head of) for Learning & Quality
Builds
Global training programs, quality audit frameworks, and high-performance support teams for Stripe's external users.
Domain
Financial technology / Customer Support Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, team building and management, process design, data-driven decision making, stakeholder management, quality assurance, curriculum development, gap analysis, cross-functional collaboration, operational scaling
Preferred skills
Experience in high-growth tech companies, building centralized organizations, managing managers, global time zone coordination
Technologies
LMS platforms, quality audit tools, collaboration software
Responsibilities
Design and execute global training strategies and curricula; build and manage quality audit frameworks; hire and grow L&D and QA teams; measure training and operational effectiveness; partner with Ops leaders to align learning and quality with business needs; develop professional development frameworks to reduce churn.
Seniority
Senior, hands-on IC with strategic leadership