Learning & Development Specialist
Core
Design and deliver instructor-led training programs and learning experiences to bridge capability gaps for the Customer Success organization.
Role type
L&D Delivery Specialist (IC)
Builds
Interactive, scenario-based training sessions and learning programs
Domain
Financial services / Remittances / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
L&D delivery methodologies, remote delivery applications, stakeholder management, business KPI alignment, presentation skills, project management, adult learning principles, data analysis
Preferred skills
70/20/10 Learning Integration Model, ADDIE framework, Kirkpatrick evaluation, authoring tools (Adobe Captivate, Articulate/Storyline), LMS administration, Google Workspace
Technologies
flip classroom platform, Adobe Captivate, Articulate/Storyline 360, Learning Management Systems (LMS), Google Sites, Google Slides, Google Sheets, Google Docs
Responsibilities
Conduct L&D needs assessments with data-driven success measures; Develop innovative, scenario-based L&D delivery programming; Deliver dynamic, interactive, instructor-led sessions; Lead practice exercises and knowledge transfer evaluations; Assess and measure the impact of L&D offerings; Partner with global network POCs to ensure consistent delivery strategies; Manage L&D projects from conception to completion
Seniority
Mid-level, hands-on IC