Reservation Coordinator
Core
Manage hotel guest reservations, inquiries, and room allocations from initial contact to arrival.
Role type
Front office reservations coordinator
Builds
Guest stays and group bookings
Domain
Hospitality
Deliverable
product features
Required skills
Reservation management, room allocation, payment processing, guest communication, group booking coordination, switchboard operation
Preferred skills
Opera Cloud, Accor TARS
Responsibilities
Manage reservations via phone, email, and online platforms; allocate rooms based on preferences and availability; handle payment transactions; coordinate group bookings; operate the switchboard; resolve guest complaints related to reservations or billing.
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