Supervisor - Risk Operations
Core
Oversees frontline teams in operational risk functions, ensuring accurate and efficient workflow completion within regulated environments.
Role type
Supervisor - Risk Operations
Builds
Operational risk workflows and compliance adherence
Domain
Online gaming / Fintech
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational risk management, Team supervision, Quality assurance, Escalation management, Process improvement, KPI monitoring, Regulatory compliance, Case management, Mentoring, Data accuracy
Preferred skills
Canadian online gaming market knowledge, Supervisory experience in regulated environments, Risk monitoring tools experience
Technologies
Case management systems, Risk monitoring tools
Responsibilities
Oversee daily operations across assigned teams, Allocate and monitor workloads, Act as first escalation point for analyst-level issues, Monitor key operational metrics, Conduct regular quality checks and peer reviews, Identify and escalate control weaknesses and process gaps, Support internal audits and compliance reviews, Provide onboarding support and ongoing coaching, Recommend targeted training initiatives, Collaborate with cross-functional teams to improve operational consistency, Support system upgrades and process changes
Seniority
Mid-level, hands-on leadership
