Customer Growth Lead
Core
Drive growth, improve customer experiences, and support client/partner platform adoption for a property valuation firm.
Role type
Customer Growth Lead (hybrid of customer success, partnerships, and growth)
Builds
Opteon's client and partner digital platforms
Domain
Property valuation and advisory services
Deliverable
product features
Required skills
relationship building, data analysis, CRM proficiency, cross-functional collaboration, independent work, organizational skills
Preferred skills
experience in customer success, account management, customer experience, or partnerships
Technologies
HubSpot
Responsibilities
Support growth across assigned customer segments and partner channels; Build and maintain referral and partner relationships; Monitor adoption and usage of client and partner portals; Gather customer feedback to improve experience; Collaborate with Product and Development teams on platform improvements; Support Customer Success teams with integration opportunities; Prepare reporting on customer engagement and growth initiatives
