Customer Success Lead - APAC
Core
Lead a Customer Success team across APAC (ANZ, Japan, Korea, South + North Asia) to drive post-sales outcomes, retention, and expansion for an AI voice and platform company.
Role type
Senior Customer Success Lead (People Leadership & Strategic Account Management)
Builds
Customer success operations, playbooks, and team performance for AI voice and platform products
Domain
AI / SaaS / Voice Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People leadership, strategic account management, NRR optimization, process design, data analysis, cross-functional partnership, player-coach mindset
Preferred skills
APAC market knowledge, Mandarin or Japanese fluency, GTM tools proficiency, AI-native tool usage
Technologies
Salesforce, Gong, Sigma, Clay, Claude, Lovable, n8n
Responsibilities
Lead and coach a high-performing CS team; manage priority accounts directly; set strategic direction for CS initiatives; optimize delivery quality and implement scalable processes; design repeatable playbooks for renewals and upsells; build executive-level customer relationships; represent customer voice in leadership discussions; partner with GTM and cross-functional teams
Seniority
Senior, hands-on IC with people leadership