Customer Service Representative (Spanish and Portuguese speaker)
Core
Provide 24/7 customer support via ticketing and live chat for a global cryptocurrency exchange, handling inquiries, complaints, and account verification.
Role type
Customer Service Representative (Crypto/Finance)
Builds
Customer support operations for a world-class cryptocurrency exchange
Domain
Cryptocurrency / Digital Assets / Finance
Deliverable
client delivery
Required skills
English (proficient), Spanish, Portuguese, ticketing systems, live chat, customer liaison, documentation, problem-solving, empathy
Preferred skills
Finance or E-commerce industry experience, personal or professional experience with cryptocurrency, positive attitude toward the crypto industry
Responsibilities
Handle back office tickets and provide 7*24h online enquiry and email reply services; Handle customer enquiries, advice and suggestions via email or online tools; Support other business units with customer liaison and document customer requests; Handle customer complaints, special cases or ad hoc tasks.
