Customer Support Specialist
Core
Provide fast, accurate support to landlords, lenders, and independent agents regarding insurance policies, billing, and document requests.
Role type
Customer Support Specialist (Insurance)
Builds
Insurance policy servicing and client experience
Domain
Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Customer service, communication, troubleshooting, multitasking, data entry, Salesforce navigation
Responsibilities
Respond to high volumes of calls and emails, handle policy servicing requests (billing, documents, changes), process transactions across carrier systems, manage clerical and administrative tasks
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