Commercial Collections - Team Leader
Core
Lead and develop a team of Collections Officers to achieve performance targets and recovery outcomes in commercial lending.
Role type
Senior IC collections team leader
Builds
Collections recovery outcomes and team performance
Domain
Financial services / Commercial lending
Required skills
Team leadership, performance management, complex account negotiation, process improvement, workload prioritization, stakeholder collaboration, commercial judgment, coaching/mentoring
Preferred skills
Experience in asset finance, proven track record in meeting collections targets, solutions-focused approach
Technologies
Collections management systems, CRM tools
Responsibilities
Lead and motivate a team of Collections Officers, monitor collections activity and recovery outcomes, provide hands-on support with complex accounts and escalations, coach team members to improve capability, manage workloads and maintain operational efficiency, identify opportunities to streamline processes, collaborate with internal stakeholders to resolve issues
Seniority
Senior, hands-on IC
