IT Service Desk Engineer L1
Core
First-line IT support engineer handling endpoint, OS, application, and access issues for a global trading platform.
Role type
L1 Service Desk Engineer
Builds
Stable IT operations for trading platform users
Domain
Financial Technology / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware/software troubleshooting, OS support (Windows/macOS), MDM management, identity administration (Okta/Google Workspace), ITSM ticket management, log analysis, networking fundamentals
Preferred skills
AI-assisted tool usage, documentation improvement, meeting room system configuration
Technologies
Jira Service Desk, Okta, Google Workspace, ManageEngine, Jamf, Intune, Kandji, Confluence
Responsibilities
Log and resolve first-line IT requests and incidents within SLAs; manage device lifecycle (staging, configuration, deployment, recovery); administer user access and permissions; maintain hardware asset records; utilize AI tools to speed up diagnosis and documentation; document recurring issues and suggest improvements.
Seniority
Junior to Mid-level, hands-on IC