Java Product Support Engineer
Core
Debug and troubleshoot incidents for Sonatype's software supply chain management products, reproduce defects, and support customer deployments.
Role type
Senior IC Java Product Support Engineer
Builds
Sonatype's software supply chain management platform (Maven Central, Nexus Repository)
Domain
Software Supply Chain Management / DevSecOps / Open Source
Deliverable
client delivery
Required skills
Java code reading and debugging, REST APIs, Linux command line, SQL databases, networking (Sockets, HTTP, TLS/SSL), scripting languages (Python, Bash, Typescript), cloud platforms (AWS, Azure, GCP), container technology (Docker, Kubernetes), application servers (Jetty, Apache, NGINX)
Preferred skills
SCM and CI/CD tools (Jenkins, Bamboo, GitLab), certificate-based mutual TLS debugging, network trace analysis (Wireshark, tcpdump), component management tools (Maven, npm), OAuth/SAML integration
Responsibilities
Debug and troubleshoot product incidents, Reproduce defects and file actionable issues, Replicate customer deployment environments, Represent technical support in engineering discussions, Respond to customer inquiries via cases/email/chat/phone, Contribute to diagnostic tools and utilities
Seniority
Mid-Senior, hands-on IC