Partner Success Engineer
Core
Strategic technical advisor and owner for a portfolio of enterprise partners, driving joint adoption, solving complex technical problems, and managing the full partner lifecycle from onboarding to expansion.
Role type
Senior Partner Success Engineer (Strategic IC)
Builds
Production-grade voice agents, STT/TTS APIs, and AI-driven solutions for partners
Domain
Voice AI, Cloud APIs, Developer Platforms
Deliverable
production ML models | product features | client delivery
Required skills
Strategic partner management, Technical consulting, API fluency, Enterprise account management, Joint business planning, Technical enablement, Cross-sell/upsell strategy, Executive stakeholder engagement, AI-native workflow design, Ambiguity navigation
Preferred skills
Machine learning knowledge, Voice AI/Telephony background, Automation/scripting, Channel business models
Technologies
Cloud APIs, Voice AI platforms, Agent frameworks, Workflow tools
Responsibilities
Serve as technical advisor to partners from developers to CTOs; Own full partner lifecycle including onboarding, adoption, and expansion; Drive joint adoption via demos, workshops, and architecture guidance; Identify and scope expansion opportunities with Sales; Act as internal voice of the partner to influence roadmap; Track adoption and health metrics; Build AI tools to eliminate recurring work.
Seniority
Senior, hands-on IC with strategic ownership