EL1 Technical Specialist
Citizens only
Core
Manage IT service management (ESM) operations and incidents using industry-standard tools.
Role type
IT Service Management Specialist
Builds
IT service delivery and operational stability
Domain
IT Operations / Service Management
Required skills
ServiceNow, BMC Helix, Jira Cloud, Cherwell, ITIL framework, Python, JavaScript, problem-solving
Preferred skills
ITIL Foundation or higher, large enterprise experience, advanced ESM tool certifications