Customer Service
Core
Office-based Customer Service Representative managing high-volume inbound and outbound calls, email correspondence, and administrative tasks for various clients.
Role type
Customer Service Representative
Builds
Customer support interactions and administrative records for multiple client organizations
Domain
Customer Service / Administrative Support
Deliverable
client delivery
Required skills
Inbound call handling, Outbound call handling, Email correspondence, Data entry, Internal system navigation, Multitasking, Attention to detail
Preferred skills
Fast-paced environment adaptability, Professional phone manner, Intermediate computer skills
Responsibilities
Managing high volume of inbound customer enquiries, Conducting outbound calls to customers and stakeholders, Processing customer requests and updating records, Liaising with internal departments for issue resolution, Managing email correspondence and administrative tasks, Accurately entering and maintaining customer data