Agente de Apoio ao Cliente - Suporte Técnico
Core
Customer support specialist handling inbound and outbound contact via email, phone, internal tools, and WhatsApp to meet daily operational service objectives.
Role type
Customer support specialist (contact center)
Builds
Operational service responses for multiple clients
Domain
Customer service / Contact center
Deliverable
client delivery
Required skills
administrative management, customer service, proactive attitude, autonomy, decision-making, teamwork, assertive communication
Preferred skills
shift work availability, hybrid work availability
Responsibilities
answering client emails and phone calls, using internal tools and WhatsApp, performing outbound and inbound contact, completing essential administrative tasks
Seniority
Entry-level to Junior