Technical Support Engineer
Core
Provide technical support for customer-facing digital services, ensuring system stability and security across chat, phone, and ticket channels.
Role type
Technical Support Engineer (L1/L2)
Builds
Support services for clients in social media, e-commerce, gaming, streaming, and FinTech sectors.
Domain
IT Operations & Customer Support (via careerplan.io/jobs/8947-technical-support-engineer-at-taskus)
Deliverable
client delivery
Required skills
Windows/macOS/Linux troubleshooting, Network stack (VLAN, NAT, TCP/IP, DNS, DHCP), CLI commands, SSL/TLS encryption, Active Directory, Patch Management, SQL queries, Antivirus/EDR/MDR tools, Firewall configuration
Preferred skills
CompTIA A+/Network+/Server+/Security+, CCNA, MCP/MCTS
Technologies
Windows, macOS, Linux, Active Directory, SQL, Nmap, traceroute, Defender, EDR, MDR
Responsibilities
Troubleshoot OS and network issues, analyze system logs, configure firewalls, manage patches, handle customer tickets via chat/phone
Seniority
Individual Contributor