Assistant Front Office Manager (Pre-Opening)
Core
Pre-opening Assistant Front Office Manager leading hotel operations, team development, and guest experience from ground up.
Role type
Assistant Front Office Manager (Pre-Opening)
Builds
Front Office operations, guest journey, team culture, and seamless hotel opening
Domain
Hospitality / Hotel Management
Required skills
Front Office leadership, team training and development, operational readiness, guest journey mapping, service standards, shift leadership, upsell execution, cross-departmental coordination, problem-solving, people management
Preferred skills
Pre-opening experience, natural people leadership, exceptional communication, operational decision-making, energy and personality
Technologies
PMS systems, guest relationship management tools, operational software
Responsibilities
Lead and coach Front Office team during pre-opening and post-opening phases, set operational standards and service expectations, map guest journey and define service protocols, support all hotel departments (Reservations, Housekeeping, Maintenance, F&B), drive upsell opportunities and guest engagement, step in as acting senior management when needed, develop future leaders and high-performing team culture
Seniority
Mid-Senior, hands-on leadership