Wellbeing Specialist (White-Glove Member Support)
Core
A high-touch support specialist helping patients, employees, and families navigate complex life challenges by connecting them to resources and providers.
Role type
Senior IC member support specialist (healthcare navigation)
Builds
Personalized support pathways and resource connections for individuals in crisis or recovery
Domain
Healthcare + Member Support
Deliverable
client delivery
Required skills
Empathy, complex problem-solving, resource research, multi-channel communication, stakeholder management, privacy compliance
Preferred skills
Social services background, healthcare navigation experience, concierge service experience
Responsibilities
Handle inbound requests via phone and email, conduct custom research to identify best-fit resources, contact providers to verify availability and cost, collaborate with hospital teams and HR leaders, manage multiple concurrent cases while meeting responsiveness metrics
Seniority
Mid-level, hands-on IC