Manager, Customer Success
Core
Lead a Customer Success team to drive revenue retention, reduce churn, and accelerate renewals/expansion by ensuring consistent product adoption and scalable customer experience execution.
Role type
Senior IC Manager (Customer Success)
Builds
Customer success operations, team performance, and scalable processes for SaaS/industrial clients
Domain
Industrial technology / SaaS
Required skills
Team leadership, revenue retention strategy, churn reduction, CRM management (Salesforce), cross-functional partnership, data-driven decision making, process improvement
Preferred skills
SaaS/industrial environment experience, customer health metrics forecasting, Lean/Kaizen methodologies
Responsibilities
Own team performance against renewal/churn/expansion targets; Coach and develop high-performing team members; Enforce CRM discipline and standard work; Partner with Sales/Support/Product to reduce handoff friction; Leverage dashboards for visibility and coaching actions
Seniority
Manager, hands-on leadership
