Technical Customer Support Tier 1
Hybrid
Core
Provide Tier 1 technical support for Fluke Reliability software applications to end users via phone, email, web meeting, and chat.
Role type
Tier 1 Technical Customer Support Specialist
Builds
Support for Fluke Reliability software products
Domain
Industrial technology / Predictive maintenance / Workplace safety
Deliverable
client delivery
Required skills
Troubleshooting, Analytical thinking, Technical communication, Documentation, Multi-tasking, Problem solving
Preferred skills
Customer service experience, Database knowledge, Mechanical aptitude
Responsibilities
Answer incoming customer support calls, emails, and chats; Research technical issues and communicate accurate solutions; Document issues clearly and concisely; Support end users in a Microsoft and Web-based environment.
Seniority
Entry-level / Individual Contributor