IT Engineer
Core
IT Engineer supporting end-user needs, improving IT processes, and engineering/streamlining tools and systems globally.
Role type
Senior IT Infrastructure and Operations Engineer
Builds
Global IT support models, automated solutions, and streamlined operational processes
Domain
Enterprise IT, Infrastructure, and Operations
Required skills
System administration, Linux/Unix, Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Incident management, Root cause analysis, Automation, Cross-functional collaboration, Documentation, Technical training
Preferred skills
Hybrid on-prem and public cloud experience, Leadership, Data-driven decision making, High availability management
Technologies
Linux, Unix, Microsoft AD, Microsoft Exchange, Cisco, Jira, ServiceNow, Mac, Windows
Responsibilities
Develop and manage support and project objectives; Identify and develop future processes to remove operational friction; Lead continuous improvement initiatives; Investigate and troubleshoot complex system issues; Collaborate on post-incident reviews and preventive measures; Work with Tier 3 teams to identify automation opportunities; Maintain and improve existing tools and solutions; Provide mentorship and maintain system documentation.
Seniority
Senior, hands-on IC