Junior Account Manager
Core
Support Sales Representatives with post-sale activities, act as primary customer support contact, and drive cross-sell/upsell opportunities.
Role type
Junior Account Manager
Builds
Customer support, account retention, and sales enablement for radiation safety and occupational health solutions.
Domain
Industrial safety / Healthcare / Radiation monitoring
Deliverable
client delivery
Required skills
CRM management, customer relationship management, sales support, contract administration, issue triage, cross-functional collaboration
Preferred skills
Healthcare or SaaS industry experience, product knowledge in radiation safety
Technologies
MSD (Case Management), Microsoft Office Suite
Responsibilities
Log customer interactions and resolutions in CRM, track orders and delivery timelines, manage renewals and contract follow-ups, triage and resolve customer complaints, assist with quotes and proposals, coordinate onboarding materials, monitor service KPIs.
Seniority
Junior, entry-level IC