Lead Partner Delivery Assurance Manager - Puerto Rico
Core
Oversee project governance and delivery for partners within the UKG partner ecosystem, ensuring successful go-live outcomes and quality deliveries.
Role type
Senior Partner Delivery Manager
Builds
Partner-delivered workforce management solutions
Domain
HR Technology / Professional Services
Required skills
Project management, Escalation management, Forecasting, Budget management, Go-live readiness, Stakeholder management, Data analysis, Continuous improvement, Change request management, Relationship building
Preferred skills
SaaS business acumen, Revenue recognition, Technical concept articulation
Technologies
PSA systems, Partner Experience Center
Responsibilities
Represent UKG on partner delivered projects and participate in Steering Committees; Validate project progress through weekly check-ins; Ensure partner adherence to go-live readiness reviews; Manage hours budget and approve change requests; Drive engagement of OSAT survey responses; Collaborate on accurate go-live forecasting; Support partner enablement strategy and certification; Conduct health reviews and Quarterly Business Reviews (QBRs).
