Regional Manager - Patient Services
Core
Lead a regional team of Case Managers to provide access and therapy management services for Alnylam's portfolio of RNAi therapeutics products.
Role type
Senior management IC (Patient Services Regional Manager)
Builds
Patient access and therapy management services for rare disease patients
Domain
Biotechnology / Rare Disease Therapeutics
Deliverable
client delivery
Required skills
Team leadership and coaching, CRM proficiency (Salesforce), reimbursement knowledge (Medicare/Medicaid/private payers), strategic planning, performance management, cross-functional collaboration
Preferred skills
Ultra-rare disease experience, previous management experience
Technologies
Salesforce.com
Responsibilities
Provide direction on Patient Services operations, build relationships with internal/external customers, identify regional trends and drive strategy, manage caseload distribution, recruit and develop staff, ensure data integrity in CRM, resolve customer complaints, monitor reimbursement trends
Seniority
Senior, hands-on IC with team leadership