Customer Marketing Specialist
Core
Run customer marketing programs to turn DataDome customers into advocates, producing stories, testimonials, and reviews to support sales and retention.
Role type
Customer Marketing Specialist (B2B Tech)
Builds
Customer advocacy programs, case studies, video testimonials, and review campaigns for DataDome's bot and fraud protection platform.
Domain
Cybersecurity / Bot Management / Fraud Prevention
Deliverable
product features
Required skills
Customer story writing, video testimonial production, review platform management, project management, stakeholder engagement, cross-functional collaboration
Preferred skills
Cybersecurity domain knowledge, experience with Account Management/Customer Success teams, familiarity with advocacy tools
Responsibilities
Identify customer champions and success stories, interview customers and write case studies, coordinate video testimonials, drive review campaigns on G2/Gartner, plan customer webinars and events, support cross-sell/upsell campaigns, track program impact on retention and pipeline, serve as liaison between Marketing and Account Management/Customer Success.
Seniority
Mid-level, hands-on IC