Senior Customer Success Manager, Corporate - Life Sciences
Core
Strategic lead for high-value Corporate accounts in Life Sciences, driving adoption, ROI, and expansion through technical training and executive engagement.
Role type
Senior Customer Success Manager (Strategic Account Lead)
Builds
Long-term client value realization, adoption roadmaps, and cross-functional product feedback loops
Domain
Life Sciences (Pharma, Biotech, Medical Devices) + AI/Market Intelligence
Required skills
Strategic account management, Life Sciences domain expertise, Technical acumen (APIs, LLMs, Data integrations), Executive presence, On-site leadership, Cross-functional collaboration
Preferred skills
Experience in competitive intelligence, business development, clinical/commercial strategy workflows
Technologies
APIs, Large Language Models (LLMs), Managed Content Providers (MCP), Generative Search, Generative Grid
Responsibilities
Navigate multi-business unit global organizations to drive renewals and expansion; Design multi-quarter adoption roadmaps; Lead onboarding and training sessions; Conduct technical conversations on data integrations and AI solutions; Execute on-site engagements and 'Lunch & Learns'; Engage in product innovation and mentorship programs
Seniority
Senior, hands-on IC with strategic leadership
