Patient Relations Specialist
Core
Provide patient service via inbound/outbound calls, schedule appointments, capture patient demographics and insurance info, and resolve patient issues for an eye care clinic network.
Role type
Patient Relations Specialist (Customer Service)
Builds
Patient appointment scheduling and clinic operations support
Domain
Healthcare / Eye Care
Deliverable
dashboards & analysis
Required skills
Customer service, Phone communication, Appointment scheduling, Data entry, HIPAA compliance, Problem solving, Microsoft Office, English (verbal/written), Basic computer skills
Preferred skills
Healthcare experience, Call center experience, EMR/NextGen software experience, Critical thinking
Responsibilities
Answer calls for multiple clinics, Schedule patient appointments, Verify and capture patient demographics and insurance, Resolve patient questions and problems, Create and maintain patient charts, Relay information to clinic team members, Ensure quality of patient registrations, Maintain compliance with HIPAA rules
Seniority
Entry-level to Mid-level