Technical Account Manager (Mid-Market and Commercial)
Core
Provide white-glove technical support and executive-level communications to Strategic/Enterprise/Mid Market accounts, acting as the primary technical point of contact and customer advocate.
Role type
Mid-level Technical Account Manager (IC)
Builds
Customer success metrics and strong partnerships for assigned accounts
Domain
SaaS / Fleet Management / Transportation & Logistics
Deliverable
client delivery
Required skills
Root cause analysis, SQL, Python, API troubleshooting, hardware fault analysis, change management, third-party integrations, complex configuration assessment
Preferred skills
Computer Science or Engineering background, experience with Data Dog, code review
Technologies
SQL, Python, Data Dog, APIs
Responsibilities
Investigate and determine root cause of errors/bugs; Build/Execute new SQL queries for emerging issues; Own end-to-end resolution of assigned customer issues; Proactively gather updates on upcoming releases; Participate in on-call rotation for upgrades and change management
Seniority
Mid-level, hands-on IC