Technical Support Specialist - Level 2
Core
Investigate and resolve advanced product issues for enterprise customers across SAP and Onapsis platform modules, collaborating with Engineering and Product teams.
Role type
Senior IC technical support specialist (Level 2)
Builds
High-quality solutions for enterprise customers via SAP and Onapsis platform modules
Domain
Enterprise application security + SAP ecosystem
Deliverable
client delivery
Required skills
Advanced troubleshooting, log analysis, system configuration analysis, networking fundamentals, application security concepts, scripting (Python/Bash), diagnostic tools usage, ticketing system management, technical documentation, mentoring
Preferred skills
Cloud environment experience (AWS/Azure/GCP), cybersecurity tools knowledge, SAP NetWeaver/S/4HANA expertise, ITIL/ITSM framework understanding
Technologies
Onapsis Assess/Defend/Control/Comply, SAP Basis, HANA, Oracle, MSSQL, Linux, Windows, Wireshark, Postman, Jira, Salesforce, Python, Bash
Responsibilities
Perform in-depth troubleshooting and log analysis across Onapsis modules, Reproduce and isolate product issues in lab environments, Analyze system configuration and networking dependencies, Provide technical guidance on product configuration and deployment, Collaborate with Engineering to validate defects and feature requests, Maintain ownership of escalated cases through resolution, Contribute to internal knowledge base, Assist with training and mentoring Level I team members, Participate in on-call rotations for critical incidents
Seniority
Mid-level, hands-on IC