Community Strategy Manager - Virginia
Core
Operational and analytical backbone for community strategy, standardizing processes, managing escalations, and driving adoption between customers and community partners.
Role type
Senior Customer Success Manager (Community Strategy)
Builds
Standardized community engagement processes, escalation tracking systems, and network engagement plans.
Domain
Social services / Public health / Nonprofit sector
Deliverable
dashboards & analysis
Required skills
Customer success, community engagement, stakeholder management, project coordination, data analysis, process documentation, CRM proficiency
Preferred skills
Experience with state/local government agencies, community-based organizations, Salesforce
Responsibilities
Serve as a consultative partner to Customer Success Managers, drive retention across assigned accounts, maintain SOPs and playbooks for escalations, track campaign metrics in Salesforce, collaborate with Sales and Marketing teams, manage customer surveys post-escalation.
Seniority
Mid-Senior level, hands-on IC