Technical Program Manager, Customer Onboarding
Core
Lead the customer onboarding program for Enterprise and Commercial customers, ensuring successful deployment and transition to ongoing Customer Success.
Role type
Senior Technical Program Manager (Customer Onboarding)
Builds
Customer onboarding programs and deployment workflows for Veracode's Application Risk Management platform
Domain
Cybersecurity / Application Security / SaaS
Required skills
Technical program management, Enterprise SaaS implementation, Portfolio management, Risk and dependency management, Cross-functional leadership, Executive communication, SDLC/CI/CD knowledge, Program governance
Preferred skills
Application security (SAST/SCA/DAST), DevSecOps environments
Technologies
Jira, Asana, Smartsheet
Responsibilities
Own program strategy and governance for customer onboarding; Maintain portfolio-level visibility of deployments and risks; Align cross-functional teams (CSE, SA, CSM, Product) on priorities; Establish operating rhythms and stage gates; Track KPIs for time-to-value and deployment efficiency; Ensure smooth transition to Customer Success.
Seniority
Senior, hands-on IC