Cloud Sales Order Specialist
Core
Manage the full quote-to-fulfillment lifecycle for cloud technology subscriptions, including quoting, deal registration, order management, and provisioning.
Role type
Sales Operations Specialist (Cloud Subscriptions)
Builds
Accurate quotes, deal registrations, and fulfilled SaaS/IaaS orders for the AppDirect Marketplace
Domain
Cloud Technology / SaaS / IaaS
Required skills
Quote-to-fulfillment lifecycle management, Ticketing/CRM platform usage, SaaS/IaaS subscription knowledge, Deal registration workflows, Third-party provider coordination, SLA prioritization, Process improvement
Preferred skills
Cross-functional communication, Error prevention, Stakeholder alignment
Technologies
Zendesk, HubSpot, Jira, Google Workspace, Microsoft Office
Responsibilities
Own a queue of sales support tickets from intake through resolution, Conduct discovery conversations with Advisors and customers, Build and deliver accurate quotes for SaaS and IaaS subscriptions, Execute marketplace fulfillment end-to-end, Perform quality assurance checks on customer and order data, Coordinate with Provider Managers to resolve blockers, Identify recurring friction points and implement improvements
Seniority
Junior to Mid-level, hands-on IC
