Construction Success Manager
Core
Guide construction clients through platform deployment, training, and workflow integration to ensure satisfaction and account expansion.
Role type
Customer Success Manager (Construction SaaS)
Builds
Fieldwire platform (construction project management software)
Domain
Construction industry + SaaS
Deliverable
client delivery
Required skills
construction project management, client relationship management, training and demonstration, technical troubleshooting, workflow consultation, product feedback communication
Preferred skills
field and office management experience, understanding of construction processes from design to completion, knowledge of construction project stakeholder interactions
Technologies
Fieldwire
Responsibilities
Configure and utilize the Fieldwire platform, integrate Fieldwire into client workflows, manage a portfolio of customers, conduct training and demonstrations, communicate customer feedback to the product team, troubleshoot technical issues
Seniority
Mid-level, hands-on IC