VP, Customer Engineering & Success
Core
Lead CircleCI's global technical customer journey from pre-sales to expansion, uniting field engineering, success, and support to drive retention and revenue.
Role type
VP, Customer Engineering & Success (Strategy & Operations)
Builds
A connected global customer engagement motion and scalable support operations
Domain
B2B SaaS, DevOps, CI/CD, Cloud Infrastructure
Required skills
Global team leadership, Revenue retention strategy, Segmented engagement modeling, DevOps/CI/CD technical foundation, Go-to-market strategy, Executive stakeholder management
Preferred skills
M&A integration experience, Usage-based pricing expertise, AI/automation scaling, Professional services offering
Technologies
CI/CD, DevOps, Cloud platforms, AI/automation tools
Responsibilities
Set vision and operating model for global customer org, Own retention and expansion metrics, Build segmented coverage models, Lead and develop senior leaders across regions, Establish health scoring and forecasting metrics, Influence product roadmap as customer voice
Seniority
Executive (VP level)
