Billing Support Specialist (German Speaking)
Core
Support restaurant partners with billing queries, payment disputes, and account management via phone, email, and chat.
Role type
Customer Support Specialist (Billing)
Builds
Payment solutions and account stability for restaurant partners
Domain
Hospitality / Financial Services
Deliverable
client delivery
Required skills
multi-channel communication, financial data handling, dispute resolution, proactive outreach, record keeping, cross-functional collaboration
Preferred skills
billing support experience, CRM/financial system familiarity, customer retention focus, process improvement mindset
Responsibilities
Handle billing disputes and sensitive conversations, process payments securely, maintain accurate account records, proactively reach out about upcoming payments, collaborate with Finance and Account Management to improve processes
Seniority
Individual Contributor