Senior Technical Support Engineer - Shifted Work Week
Core
Senior Technical Support Engineer providing top-tier customer support for identity and access management (IAM) products, resolving complex technical issues and ensuring seamless digital experiences.
Role type
Senior IC technical support engineer (IAM)
Builds
Customer trust and operational continuity for enterprise clients
Domain
Cybersecurity, Identity and Access Management (IAM), Cloud Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting, REST API, SSL/TLS, IPv4, JSON, LDAP, Linux administration, Cloud platforms (AWS, Azure, GCP), Virtualization
Preferred skills
IAM software support, US West Coast location
Technologies
AWS, Azure, Google Cloud Platform, Linux, REST API, SSL/TLS, IPv4, JSON, LDAP
Responsibilities
Interact with customers to identify and resolve technical issues; Reproduce customer problems internally for engineering; Document bugs and provide feedback to documentation teams; Lead escalation calls and mentor team members; Develop subject matter expertise in the product/service; Adjust and create new process improvements.
Seniority
Senior, hands-on IC
