Onboarding Consultant (Located in Singapore)
Core
Lead onboarding and implementation for new customers, guiding them through platform setup, configuration, and initial high-value use case deployment.
Role type
Customer Implementation Consultant
Builds
Seamless onboarding experience and initial production deployment for Security Awareness, Cloud Email Security, and Risk Management products
Domain
Cybersecurity / SaaS / IT Security
Deliverable
client delivery
Required skills
Customer Implementation, Customer Onboarding, Technical Consulting, Business Analyst, Salesforce/CRM, Services PSA, Microsoft Excel, Microsoft Word, Google Workspace, Web Browsers
Preferred skills
AI/SaaS applications, Cybersecurity, IT experience
Responsibilities
Lead onboarding and implementation process, Collaborate with CSMs and Sales to design onboarding plans, Provide hands-on support during platform setup and configuration, Act as primary point of contact for onboarding inquiries, Provide recommendations on product integration, Document onboarding steps and system configurations