IT Associate I
Core
Provide tier 1/2 technical support (hardware, software, network connectivity) to site personnel at a launch facility.
Role type
IT Associate I (Desktop Support)
Builds
IT infrastructure for launch operations, mission control, and vehicle integration
Domain
Aerospace / Launch Operations
Required skills
Windows/macOS support, networking basics, hardware troubleshooting, ticketing systems, user account management, on-site equipment handling
Preferred skills
Active Directory/Azure AD, MDM tools, basic scripting, AV/conferencing setup, physical security systems
Technologies
Windows, macOS, Jira Service Management, ServiceNow, Zendesk, Active Directory, Azure AD, Jamf, Intune
Responsibilities
Set up and deploy laptops, desktops, and mobile devices; Manage user account provisioning/deprovisioning; Troubleshoot basic network, printer, A/V, and conferencing issues; Maintain IT asset inventory; Escalate complex issues to Systems/Network Administrators; Document recurring issues and resolutions
Seniority
Junior, entry-level IC
